Know your Rights!

If you arrive at your polling place and discover your voter information is incorrect — like your name isn’t showing up on the voter roll, your address is wrong, or your polling location doesn’t match your registration — here’s a clear, forward-thinking correction plan of action to make sure your voice still counts.

1. Stay Calm and Confirm the Details

Before anything else:

Double-check you’re at the correct polling location for your registered address.

Ask the poll worker to confirm exactly what’s off — is it your name, address, date of birth or that you’re listed at another location? 

2. Ask for a Provisional Ballot

If your name is missing from the list or your registration info is incorrect, you have the right to cast a provisional ballot. That means:

You can still vote on Election Day.

Your ballot will be set aside and reviewed later to confirm your eligibility before it’s counted.  You still have the right to vote even if there’s a record mismatch. 

3. Notify the Managing Supervisor for the Poll Workers of the issue. Tell them exactly what’s the issue. Misspelled name, old address or  missing registration.  Poll workers may be able to update your info on the spot or walk you through what backup documents you can provide.   Even if you have to go directly to the County Clerk's Office.

4. Provide Any Additional Documentation You Have

Bring your photo ID,  a utility bill or piece of mail with your current address. 

Some states allow these to help verify your identity and residency. Ask poll workers what’s acceptable where you’re voting. 

5. Call Election Support if You Need Help

If the issue isn’t resolved at the polling place:

Call the Election Protection Hotline at 1-866-687-8683 (or 1-866-OUR-VOTE) — non-partisan support to walk you through next steps. Definitely reach out to the County Clerk's office to make sure your records are recorded accurately.

6. After Voting: Update Your Registration

Once you’ve voted, make sure your registration is corrected so you don’t run into the same issue next time:

Visit your state’s voter registration page (or vote.gov) to update your name or address.

Bottom Line: If your registration info is off at the polls, don’t ever walk away from your right to vote. You can still cast a provisional ballot, and there are resources available to help sort out the error so your vote is counted. Stay focused, stay informed, and make sure your voice is heard.